Training should be delivered in the following order: 1. Interest: To begin with, the facilitator needs to get the interest of the audience. If they don’t understand the way you communicate, then communicate the way they understand! Getting their attention and interest is required before offering the feedback. Put your point in terms and concepts that […]
Before we can manage and lead we must be able to understand and connect. Today’s ideal supervisor is one who values communication not just authority, who manages things, not people, one who leads by example and involvement and not just by command and control. For workers today, the ideal leader gives public affirmation, pats on the […]
US business leader John Welsh once said “the older generation thought nothing of getting up at five every morning – and the younger generation doesn’t think much of it either.” The 21st Century life is rarely linear and sequential. Traditionally, one would complete the education stage, move into the working years and perhaps after a career […]
The following quote from Australian Etiquette, written in 1959 shows just how much the leadership structures have changed – from the hierarchical or positional to collaborative and relational: If an employee is summoned to the employer’s room, he must remain standing until his chief indicates a seat. At the conclusion of the interview he must leave […]
The right leadership style will not only assist with effective work outcomes – it will also help with Gen Y & Z retention. Our analysis of the causes of employee turnover shows the central role that leadership plays in employee retention. Specifically, 42% of Gen Ys surveyed reported that poor management and leadership was a key […]
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