The 4 Essentials of effective training
Training should be delivered in the following order:1. Interest:To begin with, the facilitator needs to get the interest of the audience. If they don’t understand the way you communicate, then communicate the way they understand! Getting their attention and interest is required before offering the feedback. Put your point in terms and concepts that make sense to them or are of interest to them. Remember, it’s not about telling it to them – but selling it to them.2. Instruct:Once the facilitator has the interest of the audience, then comes the training. Essentially it’s not a generation gap – it’s a communication gap, so:Keep it concise – remember, we are dealing with shorter attention spans today, andKeep it clear – get feedback to clarify that they got the message.The responsibility for the message rests with the communicator not the listener.3. Involve:Before the audience starts to drift off and become disengaged, the facilitator needs to get the audience involved.Young workers are part of the world’s most interactive generation – wherever they are on the planet they are logged-on, linked-up and looking around. Remember, only 30% of young workers today are structured auditory learners. We are talking about a generation that doesn’t want to sit and listen – they want to see and do. In an era of 140 character tweets, 2 minute YouTube videos and short texts rather than long emails, activity, interaction and participation are key.4. Inspire:To finish off, the facilitator needs to engage viscerally not just communicate cerebrally.The old adage holds true: “they don’t care how much you know – until they know how much you care”.The fact is that we learn best when content connects with our head, we can apply it with our hands and we are inspired to make a difference at our heart.